iThink (WA Public Sector)

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It's our birthday!

Posted by The iThink Team (Admin) 1 month ago

Today we celebrate iThink’s 1st birthday.

On 12 August 2019, we launched this platform as a continuous improvement tool for the WA public sector. It allowed our 140,000 employees to share their knowledge, experiences and ideas to help solve some of our sector’s most complex and challenging problems.

Fast-forward, and iThink has been nominated for two CX Awards which recognise innovation in customer experience including:

  • Customer Experience in a Crisis
  • Excellence in Public Sector: the Citizen Experience.

*Winners will be announced on 15 October 2020, so keep your fingers crossed!

We started with baby steps, asking for ideas on how we can make our sector more diverse and inclusive. But when the COVID-19 pandemic hit Australia in March 2020 iThink quickly transformed to an open platform for the entire Western Australian community.

Three challenges were published to support our State’s response to the immediate issues created by the pandemic. Another six challenges followed soon after to help our State get back on its feet and onto the path towards recovery.

We have been astounded by your response to these challenges. In just one year, we have received 681 ideas across nine challenges, many of which have helped inform the WA Recovery Plan.

We’re thrilled with everything our platform has achieved in this short time, and we look forward to what the next 12 months has in store.

Thank you for supporting iThink, and helping to make Western Australia a better place to work and live. 

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